General terms and conditions of use

1. Identification Data

In compliance with the information duty and the provisions of Article 10 of Act 34/2002, of 11 July, regarding Information Society and Electronic Trade Services, we hereby attach the following data: the title holder of is Ana García Zamora (IMACHIC hereinafter), with business address in Calle Campoamor, n. º 8, 46183, La Eliana, Valencia (España). VAT Identification Number: 48405786-D. Email:

2. Acceptance of Terms and Conditions

The general conditions of recruitment and use of the website (hereinafter, the General Conditions), seek to regulate the information provided on the website and commercial transactions held between IMACHIC and their users and customers. 

The navigation by users of online store and the acquisition of any of the products offered on it implies the acceptance of each and every one of the General Conditions. IMACHIC reserves the right to change at any time and without notice to amend the General Conditions by posting such changes on the website so they can be known in advance by the users and customers.

If you have any questions regarding the General Conditions or the Privacy Policy you can contact us using our contact form.

3. Information provided on the website 

IMACHIC reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented in at any time. We make every effort to ensure that the information contained on the website is accurate and do not include typographical errors. In the case that at some point there are any error of this type, proceed immediately to its correction. 

If there is a typographical error in one of the displayed prices and a customer had made a purchase decision based on that error, we will communicate that error and the customer is entitled to reconfirm your order at the correct price or to cancel your purchase without cost on their part.

If we can not contact  the customer  the order will be considered as cancelled and a refund of the total amount paid will be paid back.

IMACHIC is not responsible directly or indirectly from any of the information, content, statements and expressions contained in the products sold on the website. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless the establishment explicitly stated otherwise herein.

4. Responsibility of IMACHIC

Users and customers assume all liability for the use of our website. In this way, accept that IMACHIC shall not, directly or indirectly, for any damages of any kind arising from the use of the website and especially, the impersonation performed by a third party or any fraudulent use of your card. You are solely responsible for data diligently guard their credit cards. In case of loss or theft of your credit card, you are responsible to notify the office of the credit card network immediately. 

Users and customers have an obligation to compensate IMACHIC of any damages that may cause directly or indirectly as a result of your breach of these Terms, violation of applicable regulations and / or violation of the rights of IMACHIC.

User acknowledges that there is no technical possibility to have a 100% availability of the website. However, IMACHIC will endeavour to keep the website available as constant as possible. In particular, for reasons of maintenance, security or capacity, as well as a result of events which can not exercise any control IMACHIC (such as interferences, omissions, interruptions, computer viruses, faults and / or disconnections in the operation of the electronic system or appliances and computers of users.) inconveniences that may occur as short or temporary suspension of services.

IMACHIC does not control the use customers of the website. IMACHIC under no circumstance does guarantee that users use the website in accordance with the law, the General Conditions, morality and generally accepted principles
The responsibility of IMACHIC in connection with any product purchased on the website is strictly limited to the purchase price of the product.

5. Dues of clients and customers

The user agrees to comply with the General Conditions and to meet the special warnings or instructions contained therein or on the website and to always act according to law, morality and the requirements of good faith, using due diligence, and not using the Website in any manner that could prevent, damage or impair the normal operation of the property or rights of IMACHIC, suppliers, other users and customers or, more generally, any third party. It is prohibited to access and use the portal without the express consent of their parents and adults who do not have the legal capacity to enter into binding contracts; IMACHIC is not responsible for the accuracy of the data filled by the user and therefore can not verify the age or capacity to act the same.

Users and customers undertake:

Use the website to make legitimate inquiries or orders. All false or fraudulent orders are forbidden.

  • Provide accurate information about the data requested in the customer registration form or placing an order, and keep them updated. In particular, it is necessary that you provide an email address for shipments and, when appropriate, other information that we use to contact you if necessary. 
  • Do not enter, store or disseminate on the website any software, data, viruses, code, robot or other electronic or physical device which is capable of causing damage to the web site in any of the services, or in any equipment, systems or networks IMACHIC, or to any other user or client.
  • Keep with due diligence the "username" and "password" that is provided by IMACHIC. Customer is responsible at all times in the custody of their access codes that are personal and not transferable, thus assuming any damages arising from its misuse, as well as the transfer, disclosure or loss thereof. To this end, access to restricted areas and / or use of the contents of the site made under the password of a client shall be deemed made by the customer, who will answer in every case of such access and complete indemnity for use with IMACHIC. Should there be any circumstances that could endanger access and / or use by unauthorized parties, the customer must notify us immediately so that we proceed immediately to block and replace it. 
  • Do not include or disseminate on the website any content that infringes intellectual property rights, industrial or business secrets of others. 
  • Do not make advertising or commercial exploitation through the website, and not to use the content and information contained on the website to send advertising, or send messages with any other commercial purpose, nor collect or store personal data third. 

The user and the client agree that the failure or not acceptance of the General Conditions shall constitute IMACHIC, the right to refuse or remove without notice, the user or customer access the website and the exercise any term in law.

6. The order. Promotional offers and Prices.

To place order at the customer needs to connect to and register as a customer by completing the electronic form that appears at any time in the store and following the instructions therein. Upon registration you must add the product you wish to cart, according to the guidance given on screen and completing form provided and validating it.

Promotions and offers presented on the website are valid exclusively for online orders made in, and may not reflect current prices and offers in-store face of IMACHIC in Spain as well as other suppliers of their products.

All prices shown in include VAT. These prices do not include the cost of sending the products, which are listed separately, as provided below. The client agrees to pay shipping costs.

The validation by the client is understood and accept the Terms as part of the contract. Unless proved otherwise, the data stored by IMACHIC constitute proof of all transactions between IMACHIC and their customers. IMACHIC archived electronic document making the agreement accessible..
Once the purchase is done, before 24 hours after the execution, IMACHIC refer the customer an e-mail proof of purchase. If the client does not agree with the information provided in this confirmation may request the amendment of the same or cancellation of the contract.

7. Product Availability

The selection of products offered in is valid while the product is visible on the website, within the limits of available stock. The shipping times can suffer changes due to the fact that our bags are handmade products. We cannot guarantee that we will meet the agreed deadline, but we always try to deliver the order on time. Under this Agreement, the fact that the orders are not shipped on time does not constitute a ground for cancelling the order or to bring a damages claim. You must accept as a customer that these shipping times cannot always be fulfilled during holiday seasons.

We reserve the right to remove any product from this website at any time.

We do not responsibility for the fact to remove or modify any product or website content, or not to process an order after we have sent the shipping confirmation.

Due to the craft production we carry out with each of our bags, which are individually made by hand, it is possible that actual colours, pieces or shapes may differ slightly from the pictures on display.

8. Shipping

The cost of each shipment will be calculated and detailed at the time of confirming the purchase for approval provided by the customer before confirming the payment and will mainly depend on destination and package size or weight, but in most cases, our orders range from 1 to 2 kgs, for which the rates apply: 

FOR ORDERS > 150€:

  • Spain, Balearics Islands and Portugal: FREE SHIPPING
  • Canary Islands, Ceuta and Melilla: 17.99 euros
  • Europe 1*: 15 euros
  • Europe 2*: 40 euros
  • USA, Canada & Mexico: 70 euros
  • Asia: 60 euros
  • Argentina, Brazil & Chile: 60 euros
  • Rest of the World: please contact us.

FOR ORDERS < 150€:

  • Spain: 5 euros
  • Balearics Islands, Andorra and Portugal: 10 euros
  • Canary Islands, Ceuta and Melilla: 27.99 euros
  • Europe 1*: 25 euros
  • Europe 2*: 50 euros
  • USA, Canada & Mexico: 80 euros
  • Asia: 70 euros
  • Argentina, Brazil & Chile: 70 euros
  • Rest of the World: please contact us.

*Europe 1: Andorra, Belgium, France, Holland, Luxembourg, Germany, Austria, Italy and United Kingdom.
*Europe 2: Cyprus, Denmark, Finland, Greece, Ireland, Malta, Mónaco, Norway, Sweden y Switzerland.

When ordering outside the European Union, Islas Canarias and Melilla please note that you are liable to pay local customs duties.

9. Payment 

IMACHIC offers three forms of payment, by credit and debit card (Visa, MasterCard, JCB), through Bank Transfer or through PayPal.

Buy safe
The payment gateway at uses the platform from BBVA(Cyberpac) and PayPal, which offer maximum security. Both are certified by VeriSign (prestigious company computer security certification).

At we don’t have access to data from the customer's card.

PayPal is a world leader in online payments, enabling buyers and sellers to send and receive money over the Internet. It is a payment system that helps protect information from credit cards with high security systems and fraud prevention.

In case of the TPV BBVA Bank report on the refusal of the card will automatically cancel the order, reporting cancellation.

The client must inform IMACHIC any improper or fraudulent charge on your credit card or debit card, by e-mail to, so that they can carry out the relevant steps and checks .

IMACHIC reserves the right to refuse any transaction carried out by credit card. In this case proceed to repay the cash on the original card.

IMACHIC does not have access to data from the customer's card.

In the case of Bank Transfer, tNot forget to include your full name and order number.

For more information, send an email to

10. Ways of delivery and timing

The goods are shipped to the shipping address indicated. Do not ship to PO boxes, so we the exact address of delivery.
The customer agrees to permit the delivery by providing a delivery address where it can be delivered within the usual time of delivery of goods. In case of default by the client IMACHIC shall have no responsibility for the delay or inability to deliver your order. The customer must contact the shipping company to process the delivery.

We have chosen the shipping company TNT ( to carry out the transport and delivery of the orders.

" Please check them in delivery time".

11. Returns & Exchanges 

11.1. Changes and Returns 

If upon receipt of purchase made not satisfied, you can change or return within fifteen days of receipt. Only Collection model exchanges or return are accepted and it is essential that they do not have the initials engraved.

To proceed with your change or return you must make sure your request meets the following conditions:

  • The product should not be used. 
  • Must be sent in the same condition it was received. 
  • Must be delivered to our office before the 15 days from the date you received the order. 

Please send the article using or including the original packaging as well as instructions, documents and packaging that may accompany it.

You will be responsible for the cost of returning the products. Note that if you decide to return items, carriage will not accept the package.

After reviewing the article will inform you if you have the right to change or return, which shall be made as soon as possible. There shall be no exchange or refund for those products which are not under the same conditions under which they were received, or have been worn beyond simply opening the product.

If you have any questions, please contact us through our contact form.

You can only deal with changes of products purchased from our online store.

11.2 Returns for defects 

In case that at the time of delivery of an order a client detects a problem (broken packaging, missing products, product defects or damaged or wrong) should contact us through our contact form explaining the damage within the first 24 hours of receipt. Do not accept any return of damaged items and missing items claims, has not been reported within the deadline. Please note that all product shipped is carefully reviewed to avoid these situations. 

Please return the product to the address before the 15 days of receipt. Proceed to scrutinize the returned product and will inform you by e-mail within a reasonable time whether to proceed to refund or replacement there of. In the case of chance, you will receive a new product free of defects at no extra charge. In this case the change will always be for the same item or reference.

There shall be no refund for those products which are not under the same conditions under which they were received, or have been worn beyond simply opening the product.

If you have any questions, please contact us through our contact form.

You can only deal with returns of products purchased from our online store.

12. Repayment of amounts paid

Reimbursement will be made in the same way as used  in the order. IMACHIC goods will not be sent or money refund until it has verified the receipt and status of packaging and accessories of the articles to exchange. The money to be refunded is tet originally contained in the order, excluding transport costs, which will not be returned. Once verified the correct state of the returned product, IMACHIC will proceed to the payment within 30 days.

13. Privacy and data protection 

For the purposes of the provisions of Law 15/1999, of December 13, Protection of Personal Data, IMACHIC informs you of the existence of a file of personal data created by and under the responsibility of IMACHIC with data obtained on the website, duly registered with the Spanish Agency for Data Protection.

The purpose of this file is to manage your contract with us and for shipping, through whatever means, of information relating to products and services offered by IMACHIC, which may be of interest, from the study of Data collected while browsing the website, the data provided through any form, including those arising from the business relationship or delivery of products purchased, plus any other you could give us another way. The use of the website and the execution of an order implies acceptance by the user or customer of the processing of personal data. 

Data of your credit card is entered directly into a secure website of the bank that manages the payment (BBVA or PAYPAL), ensuring greater certainty and confidence.

IMACHIC engages in the use of the data included in the file, respects confidentiality and use them according to the purpose of the file as described above. IMACHIC has adapted the security measures imposed by law 1720/2007 of 21 December, which approves the regulations of Law 15/1999, to prevent alteration, loss, or unauthorized access to data.

In compliance with Law 15/1999 of December 13, customers and users of may at any time user their rights of access, rectification, cancellation and opposition of their personal data by writing to: IMACHIC, C / Campoamor No.8. La Eliana. 46183, Valencia, Spain, and indicating the name, and email user with which you signed up, enclosing a photocopy of the ID of the user.

From our side, and considering the current law will never share your personal information to third parties .You can always unsubscribe easily via the contact form Newsletter. If you are not subscribed to the Newsletter, the information you provided in your order will only be used for management purposes you request. If you do not wish to receive advertising, just log into your account and disable the sending of the Newsletter and information. Users may order the cess of shipments of advertising by writing a message to the email address

14. Intellectual property 

All content published on the website and, in particular, designs, text, logos and other artwork, as well as software, trade names, trademarks or industrial designs and any other signs that may be covered by legal protection intellectual property rights and industrial IMACHIC or third-holders who have duly authorized their inclusion on the website. 

In any case, it is understood that IMACHIC grant any license or renounce, transmission, transfer all or part of such rights or confer any right or expectation of rights, in particular, alteration, exploitation, reproduction, distribution or public communication of the contents without the express permission of IMACHIC or of the relevant owners. It prevents him no use this site safe for the purposes necessary for copying of information about your order or contacts.

The inclusion of hyperlinks (links) to websites that are not IMACHIC do not mean y in any case the existence of trade or commercial relations with the owner of the website which includes a link, or the acceptance by IMACHIC of its contents or services.

15. Written Notifications

By using this site, you agree with most of electronic communications or information. Notifications should be sent preferably by our contact form. 

It is understood that the notifications have been received 24 hours after being sent an email. If you do not receive them please contact us via the contact form.

16. Independence and integration of clauses

The illegality, invalidity or ineffectiveness of any provision contained in these Terms shall not affect the efficiency of the rest, provided that the rights and dues of the parties would not be affected in an essential way. These terms must be replaced or integrated with others, being in conformity with the law, motivated by the aim of replacing.

17. Applicable law

The purchases made in are subject to Spanish law.
In case of any conflict or discrepancy in the interpretation or application of these contract terms, the Courts, in case, will be able to use the legal rules.

In case that the Purchaser lives outside Spain, or in  case of a sale made by an employer, both parties hereby expressly waive any other jurisdiction, the Courts of Valencia(Spain).